Different ways of accessing services and advice from Brownlow Health
Walk-in Service
This is offered at all three sites from 8.30am - 4pm weekdays (The Practice closes Wed
12-2pm and on the third Wed we close all afternoon from 12 noon). Due to the nature of
the walk-in there is no specific choice of clinician. The Receptionist will ask you to give/write
a brief description of the problem so that you are seen appropriately.
Telephone Consultation
Ring us and leave a contact number. One of our clinicians will call back. We will try to return your
call within half an hour. There are many problems we can deal with over the phone, especially if no
examination is required and the problem is not too complex. A prescription can be provided if
necessary
E-mail Advice
Available on our website Many problems are suitable for email
advice. We aim to respond within 1-2 working days. If a quicker response is needed then please
try one of our other options.
Appointments
To ensure continuity of care or to limit the risk of waiting to be seen you will still be able to
book appointments with individual clinicians. The wait for a pre-booked appointment may be over
a week. It is essential that you arrive on time. If you fail to attend without a good reason no further
pre-booked appointments will be given for 6 months
Long term Conditions Clinics
These clinics are for patients who have an illness that requires lifelong treatment e.g. raised blood pressure
diabetes, asthma, heart disease etc. If you have one of these conditions you may be asked to attend these
clincs.
Help Save Lives
Join the Organ Donor Regsiter
It's easy to join the NHS Organ Donor Register, just visit the website:
http://www.organdonation.nhs.uk
and fill in the registration form online.
Help save people with leukaemia
Visit the Anthony Nolan Trust website:
http://www.anthonynolan.org.uk
to see if you are eligible to join
the bone marrow donor list and for further information about becoming a bone
marrow donor.
Give Blood
Register online at http://www.blood.co.uk
to become a blood donor and to find out where to go locally to give blood.